Terms and Conditions

VSA LTD

55A Kafkasou Str., 18121, Korydallos, Athens, Greece

info@vsa.gr

+302109425956

Version: 2.2-2026-08-23

These Terms and Conditions govern your access to and use of this application. By accessing or using the application, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, including the disclaimer below. 1. The application is intended to support vehicle diagnostics and workshop-related information workflows. It is provided for professional and informational assistance only. 2. You are responsible for ensuring that all information entered into the application is accurate, complete, and relevant to the vehicle or issue being assessed. 3. You may use the application only for lawful business and technical purposes. You must not misuse the service, attempt unauthorized access, interfere with the platform, or use the application in a way that violates applicable law or the rights of others. 4. All diagnostic outputs, suggestions, rankings, probable causes, parts recommendations, and other content made available through the application are provided as support material and do not replace independent professional judgment. 5. Intellectual property rights in the application, its structure, branding, software, and non-user content remain with the provider or its licensors, unless otherwise stated. 6. The provider may update, modify, suspend, or discontinue any part of the application, features, content, or these Terms and Conditions at any time. 7. Continued use of the application after a new version is published may require renewed acceptance. Disclaimer This application provides AI-assisted vehicle diagnostic guidance for informational purposes only. It does not replace the professional judgment, technical training, safety procedures, or manufacturer documentation required for vehicle inspection, diagnosis, maintenance, or repair. By using this application, you acknowledge and agree that: 1. All results, suggestions, rankings, probable causes, steps, parts recommendations, community entries, and AI outputs may be incomplete, inaccurate, outdated, or not suitable for the exact vehicle, environment, repair history, or fault condition. 2. Vehicle data entered by the user, including make, model, year, engine code, mileage, symptoms, and fault codes, directly affects the output. Incorrect or incomplete inputs may lead to incorrect guidance. 3. The application may rely on AI-generated analysis, user-submitted solutions, community content, private library content, and external information sources. None of these are guaranteed to be correct, complete, current, or safe to apply without independent verification. 4. You are solely responsible for confirming all information before acting on it, including checking manufacturer procedures, wiring diagrams, torque values, technical service bulletins, recalls, live measurements, test results, and all relevant workshop documentation. 5. You are solely responsible for following all applicable safety procedures, legal requirements, environmental handling obligations, and professional standards when inspecting, testing, maintaining, or repairing any vehicle. 6. The application must not be relied on as the only basis for diagnosing or repairing a vehicle, especially where safety-critical systems are involved, including but not limited to braking, steering, airbags, ADAS, fuel systems, high-voltage systems, and powertrain control systems. 7. The provider of this application is not liable for any direct, indirect, incidental, consequential, commercial, technical, personal injury, property, or financial loss arising from use of the application, inability to use it, or reliance on any content generated or displayed by it. 8. The application is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including accuracy, reliability, fitness for a particular purpose, merchantability, non-infringement, continuity, or error-free operation. 9. The user remains fully responsible for all repair decisions, diagnostic interpretations, parts replacement decisions, vehicle testing, roadworthiness assessments, and final release of the vehicle. 10. Company and compliance information shown in this application may be updated from time to time. Continued use of the application after an updated disclaimer version is published means a new acceptance may be required. PART II — SUPPLEMENTARY TERMS (Update) 11. Binding on access. These terms bind you as soon as you access or use the application, even before completing registration. 12. Data accuracy. You confirm that any personal or business data you provide is accurate, complete and kept up to date. We are not liable for losses arising from inaccurate or outdated data you provided. 13. Eligibility. You may use the service only if you have the legal capacity to enter into a binding contract and are permitted to do so under the law applicable to you. 14. Accounts. The service is intended for professional and business (B2B) use by vehicle repair workshops. Workshop and business accounts, including accounts used by multiple staff members of the same subscribing business, are permitted under the applicable subscription plan. 15. Account security. You are responsible for keeping your account credentials confidential. Activities carried out under your account are deemed to be carried out by you. Notify us immediately if you suspect unauthorized access to your account. 16. Suspension and termination. We may suspend, restrict or terminate an account, without notice, in case of breach of these terms, suspected fraud, misuse, non-payment, or other legitimate business or legal reason. 17. User conduct. You must not submit content that is unlawful, infringing, defamatory, abusive, or otherwise objectionable. When posting diagnostic logs, problem descriptions, or Help Board content, do not include personal data of vehicle owners or other third parties unless strictly necessary and lawfully permitted. Community content, including Help Board replies, is user-generated and is not professional advice, regardless of any verification or upvote indicator shown. You must not attempt unauthorized access to the service or other accounts, interfere with the platform, or circumvent security measures. We are not a party to interactions between users on the Help Board or other community features. 18. Subscriptions and billing. Pricing and payment terms displayed at the point of purchase or in your account form part of these terms. Subscriptions are billed on a recurring basis through our third-party payment processor (Stripe) until cancelled; cancellation takes effect at the end of the current billing period unless stated otherwise. Refunds, chargebacks, or subscription changes made directly through the payment processor or your card issuer may result in suspension or adjustment of your access to paid features and, where applicable, an adjustment to your account balance; we will notify you and provide instructions where reasonably possible. We may verify and may refuse a refund request where there is evidence of breach of these terms, fraud, or abuse. 19. Intellectual property in the service. We and our licensors retain all right, title and interest in the application, its software, design and content we provide (excluding your own content). The service may display links or source references to third-party websites; this does not constitute an endorsement of that third party or its content. 20. License in your content. By submitting content (including Help Board replies, community solutions, ratings, comments and query descriptions), you grant us an exclusive, perpetual, worldwide, royalty-free license, with the right to sublicense, to host, store, reproduce, display, adapt, distribute and otherwise use that content for operating, promoting and improving the service, the Community Library and related features. 21. Liability cap. To the maximum extent permitted by law, our total liability arising out of or relating to your use of the service is capped at the amount you paid us for the relevant service in the 12 months preceding the event giving rise to the claim, and we are not liable for any indirect, incidental, consequential, special or punitive damages, including loss of profit, business or data. Nothing here limits liability that cannot be limited under mandatory law, including for death or personal injury caused by negligence, or fraud. 22. AI features. AI features are provided "as is" and "as available," may be changed, limited or removed at any time without notice, and you assume all risk in relying on them. 23. Indemnification. You agree to defend, indemnify and hold us harmless from any claim, loss, liability or expense (including reasonable legal fees) arising from your misuse of the service, your breach of these terms or applicable law, or your content, and we may assume the exclusive defense of any such claim. 24. Export control. You may not use the service if you are located in a country subject to comprehensive trade sanctions, or if you are on any applicable restricted-party or sanctions list. 25. Governing law and jurisdiction. These terms are governed by Greek law. Any dispute arising out of or in connection with these terms or the service is subject to the exclusive jurisdiction of the courts of Athens, Greece, without prejudice to any mandatory consumer-protection rights you may have under the law of your place of residence. 26. Assignment. We may assign or transfer these terms without your consent. You may not assign your rights or obligations without our prior written consent. 27. Entire agreement; no waiver; severability. These terms, together with any documents they reference, constitute the entire agreement between you and us regarding the service. Our failure to enforce any provision is not a waiver of our right to enforce it later. If any provision is found invalid or unenforceable, the remaining provisions remain in full force. 28. Governing language. These terms are provided in Greek and English. In case of any conflict or inconsistency between the two versions, the Greek version prevails.
GDPR and Data Protection Notice
GDPR AND DATA PROTECTION NOTICE Last updated: 24 June 2026 Controller: VSA LTD Contact email: info@vsa.gr This notice explains how personal data is processed when you use this vehicle diagnostics platform. It is designed to reflect the actual operation of the software, including personal search history, saved solutions, verified solutions, community submissions, subscription-based sharing features, and internal management analytics. 1. WHO THIS NOTICE APPLIES TO This notice applies to registered users, workshop users, administrators, and any person whose personal data is entered into the platform by an authorized user. Users should not enter unnecessary personal data about drivers, customers or third parties into free-text fields. 2. PERSONAL DATA WE PROCESS Depending on how you use the platform, we may process: - account data, such as name, email address, role and authentication records; - subscription data, such as selected plan, plan status, billing-related identifiers and usage limits; - vehicle search data, such as make, model, year, fuel type, engine code, mileage, system, fault codes, problem descriptions, uploaded diagnostic context and search results; - saved solution data, such as your own solutions, confirmed working solutions, review status, contribution status and workshop identifier; - community verification data, such as whether a solution was verified, how many users verified it, and the email or account identifier stored to prevent duplicate verification and maintain an audit trail; - usage, product, moderation and support data, such as timestamps, exports, admin actions and query statistics; - internal management analytics derived from query history, such as monthly query totals, repair frequency patterns, solved repair trends, and top vehicle repair summaries based on make, model and fault-code combinations. 3. PURPOSES AND LEGAL BASES We process personal data for the following purposes: - to create and manage user accounts and provide access to the service; - to run diagnostic searches and store query history for the user account; - to save personal solutions and confirmed fixes for later retrieval; - to enable optional sharing, contribution, moderation and publication flows; - to manage subscriptions, plan entitlements, exports and usage limits; - to generate internal management dashboards, monthly operational statistics and repair trend insights for service monitoring, planning and business oversight; - to maintain platform security, prevent abuse, investigate issues and improve service quality; - to comply with legal obligations and maintain business records. The main legal bases are: - performance of a contract, where processing is necessary to provide the service requested by the user; - legitimate interests, where processing is necessary for security, fraud prevention, moderation, product analytics, service reliability, internal business reporting and maintaining the integrity of the community knowledge base; - consent or clear user action, where the user chooses to share or submit content to broader platform workflows. 4. HOW SEARCHES, CONFIRMED SOLUTIONS AND OWN SOLUTIONS ARE HANDLED A. Searches Your searches and diagnostic queries are stored in your account history so you can review them later. Search data may include vehicle details, fault codes, problem descriptions, AI summaries, ranked solutions, source links, verification status and related statistics. By default, searches are treated as private account content and are visible to the user and authorized administrators who operate or support the platform. B. Your own solutions When you save your own solution, the platform stores it in your personal solutions area. This includes the vehicle context, the problem description and the solution text you provided. By default, your own saved solution remains private to your account and platform administrators unless you choose to submit it to the platform review flow or unless automatic contribution applies under your plan configuration. C. Confirmed solutions When you mark a solution as verified or save a solution that worked for your search, the platform may record that confirmed fix against the relevant search. Depending on the action taken, the platform may also create or update a community knowledge entry using search context such as make, model, year, engine code, fault codes, problem description, root cause, steps and parts information. If a community verification record is created or updated, your email address or account identifier may be stored in verification logs or verifier lists so the system can prevent duplicate verification, maintain counts accurately and preserve the integrity of the community record. 5. SHARING OPTIONS BY SUBSCRIPTION PLAN The platform includes sharing and export options that depend on the subscription plan and current app configuration. Under the current configuration of this software: - Free plan: search history and saved solutions are stored for account use, but export features are not enabled by default and confirmed solutions are not automatically contributed to the community flow. - Basic plan: users may keep searches and solutions private, may export eligible records where the export feature is enabled for the plan, and may manually submit their own saved solutions for platform review. - Professional plan: includes the same core features as Basic and, under the current configuration, confirmed user solutions saved from a search may be automatically submitted to the platform's community review flow for approval. - Enterprise plan: includes the same sharing logic as Professional under the current configuration, including automatic submission of eligible confirmed solutions to the review flow, plus plan-based access to other enabled features. Important clarifications: - Manual submission: users can choose to submit their own saved solutions to the platform for review even when automatic contribution does not apply. - Automatic contribution: where enabled by plan configuration, the platform may automatically flag a confirmed user solution as submitted for platform review when it is saved from a diagnostic search. - Admin moderation: automatic submission does not necessarily mean immediate public publication. A solution may still remain pending, be reviewed by an administrator, and only then be approved for broader community use. - If the user does not choose to submit content, and automatic contribution does not apply, searches and own solutions remain private within the user's account area except for internal administrative access. 6. MANAGER DASHBOARDS AND TOP REPAIR INSIGHTS The platform may generate internal administrator dashboards that display monthly query totals, solved-query counts and top vehicle repair trends. These dashboards are intended for internal management use, service oversight, planning and performance monitoring. Such dashboards are produced from data already stored in the platform, including query dates, vehicle make and model, fault-code combinations and solution outcomes. They are intended to highlight operational patterns and repair trends rather than to publish user identities publicly. Access to these dashboards is restricted to authorized administrators. 7. RECIPIENTS OF DATA Personal data may be accessed by: - the data controller and authorized staff or administrators; - service providers involved in hosting, authentication, storage, analytics, email delivery and payment processing; - moderators or administrators reviewing user-submitted or auto-submitted solutions; - other users only where content is approved and shared into community features, and normally only to the extent included in the solution record or verification record. We do not intentionally publish private account content to other users unless it is submitted into a sharing workflow or otherwise processed according to the active product configuration. 8. EXPORTS, LINKS AND PLAN-BASED VISIBILITY The platform may provide plan-based export functions for search records and saved solutions, as well as plan-based visibility of external source links. If you export data, the exported copy becomes your responsibility. You must handle exported data lawfully, securely and in accordance with your own professional obligations. 9. RETENTION We retain personal data for as long as necessary to provide the service, maintain user history, manage subscriptions, enforce platform rules and meet legal, accounting and dispute-handling requirements. Private searches and saved solutions may remain in the account until deleted by the user, removed by an administrator, or no longer needed for the stated purposes. If content has been contributed to a community knowledge base, some records may need to be retained for audit, moderation, fraud prevention or system integrity reasons, even if a user later requests removal. Where feasible, personal identifiers can be minimized or removed while preserving the technical record. 10. USER RIGHTS Subject to GDPR and applicable law, users may have the right to: - access their personal data; - request correction of inaccurate data; - request deletion of data in appropriate circumstances; - request restriction of processing; - object to certain processing based on legitimate interests; - receive a copy of relevant personal data in a portable format where applicable; - lodge a complaint with a competent supervisory authority. Users may also contact the controller to ask how specific searches, saved solutions, confirmed solutions, community submissions or management analytics derived from their use of the platform are being processed. 11. SECURITY We use organizational and technical measures designed to protect personal data against unauthorized access, loss, misuse or unlawful alteration. However, no online system can guarantee absolute security, and users remain responsible for the data they choose to enter and share. 12. INTERNATIONAL TRANSFERS Where service providers or infrastructure involve processing outside the European Economic Area, transfers should be protected through appropriate safeguards, such as contractual protections or other lawful transfer mechanisms, where required. 13. CHANGES TO THIS NOTICE This notice may be updated from time to time to reflect product, legal or operational changes. Where changes materially affect user rights or sharing expectations, a new version may be published and renewed acceptance may be required. 14. CONTACT For privacy questions or GDPR requests, contact: VSA LTD Email: info@vsa.gr Website: www.vsa.gr 15. SUB-PROCESSORS AND DATA SHARING (UPDATE) We do not sell your personal data to advertisers or any other third party. To operate the platform we share limited, necessary data with the following categories of processors, each under a data-processing agreement: (a) cloud hosting and IT infrastructure providers; (b) AI/large-language-model providers, who process the diagnostic prompts and vehicle data you submit solely to generate AI-assisted responses; (c) payment processing providers (Stripe), who process billing data for subscriptions; (d) email-delivery providers, who send transactional and account emails. We may also disclose data to comply with a legal obligation, to protect the rights, property or safety of the company, our users or the public, to prevent fraud, and to competent public authorities, tax authorities, law enforcement or courts on lawful request. 16. USAGE AND TECHNICAL DATA In addition to the data described in Section 2, we automatically collect technical and usage data such as IP address, device type, operating system, browser, application version, and approximate location derived from your IP address, in order to secure the service, diagnose issues and improve performance. 17. SOCIAL SIGN-IN If you sign in using Google, we receive only the profile fields Google is authorised to share with us (typically your name, email address and profile photo). This data is stored as part of your account until you delete your account. 18. DIRECT MARKETING Where you have given consent, we may send you service updates or promotional communications by email or in-app notification. You may withdraw consent and opt out of marketing communications at any time, without affecting transactional or account-related emails. 19. CHILDREN'S PRIVACY This service is intended for professional/business use and is not directed at, and must not be used by, individuals under 15 years of age. If we become aware that we hold personal data of a person under 15 without appropriate consent, we will delete it. 20. ACCOUNT DELETION — WHAT HAPPENS If you delete your account, we delete or anonymise your personal data, subject to a limited retention period necessary for legal, tax, accounting or dispute-related obligations and to purge data from backups, which may take some time. Deleting your account also ends any active subscription and forfeits unused query credits or reward points. 21. INTERNATIONAL TRANSFERS — SAFEGUARDS Where a processor referenced in Section 15 processes data outside the European Economic Area, the transfer is based on an adequacy decision of the European Commission, on Standard Contractual Clauses approved by the European Commission, or on your explicit consent. Transfers based on consent alone may carry a higher risk due to the absence of an adequacy decision or equivalent safeguards in the destination country. 22. YOUR RIGHTS IN FULL AND HOW TO COMPLAIN In addition to the rights listed in Section 10, you have the right to be informed about the processing of your data (this notice), the right to data portability, and the right to withdraw consent at any time where processing is based on consent. If you are not satisfied with our response, you have the right to lodge a complaint with the Hellenic Data Protection Authority (Kifisias 1-3, 115 23 Athens, Greece, www.dpa.gr), or with the supervisory authority of your habitual residence or place of alleged infringement. 23. GOVERNING LANGUAGE This notice is provided in Greek and English. In case of any conflict or inconsistency between the two versions, the Greek version prevails.
AI Transparency Notice
This service uses artificial intelligence to generate, summarize, rank, and explain vehicle diagnostic suggestions. AI-generated output may contain mistakes, omissions, outdated information, weak source interpretation, or factually incorrect conclusions. It must always be reviewed by a qualified professional before any inspection, test, repair, parts order, calibration, coding, or road-use decision. The system is designed as a decision-support tool and not as an autonomous repair authority. A human technician remains responsible for diagnosis, verification, safety checks, and the final repair decision. Where required, users should be clearly informed when content has been generated or materially assisted by AI. Where the AI runs. To generate diagnostic suggestions, the diagnostic prompts and vehicle data you submit are sent to third-party AI model providers, acting as our sub-processors, solely to produce the AI-assisted response. See our Privacy Policy for more detail on these processors and your rights. These AI features are provided on an "as is" and "as available" basis, without warranty as to accuracy, reliability, completeness, or fitness for a particular purpose. AI features may be changed, limited, or removed at any time without notice. By using them, you assume all risk associated with relying on AI-generated content.
Cookie Policy
This website and application may use cookies or similar technologies to keep users signed in, remember preferences, protect sessions, improve performance, understand traffic, and support essential product functionality. We use three categories of cookies: 1. Strictly necessary / functional cookies. Required for security, authentication, session continuity, and core platform operation (for example, keeping you signed in and remembering your language preference). These may be used without prior consent where permitted by law, because the service cannot function properly without them. 2. Analytical / performance cookies. Help us understand how the platform is used, measure performance, and detect and fix issues, so we can improve the service. These are only activated after you have been informed and, where legally required, have provided valid consent. 3. Targeting / marketing cookies. Used, where applicable, to measure the effectiveness of communications or ads about the service. These are only activated after you have been informed and, where legally required, have provided valid consent. Managing cookies. You can manage or disable cookies at any time through your browser settings or any consent controls made available by the service. Disabling strictly necessary cookies will likely prevent you from signing in or using core features; disabling analytical or targeting cookies does not affect core functionality but may reduce our ability to improve the service or tailor communications to you.