Terms and Conditions
VSA LTD
55A Kafkasou Str., 18121, Korydallos, Athens, Greece
info@vsa.gr
+302109425956
Version: 2.2-2026-08-23
These Terms and Conditions govern your access to and use of this application. By accessing or using the application, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, including the disclaimer below.
1. The application is intended to support vehicle diagnostics and workshop-related information workflows. It is provided for professional and informational assistance only.
2. You are responsible for ensuring that all information entered into the application is accurate, complete, and relevant to the vehicle or issue being assessed.
3. You may use the application only for lawful business and technical purposes. You must not misuse the service, attempt unauthorized access, interfere with the platform, or use the application in a way that violates applicable law or the rights of others.
4. All diagnostic outputs, suggestions, rankings, probable causes, parts recommendations, and other content made available through the application are provided as support material and do not replace independent professional judgment.
5. Intellectual property rights in the application, its structure, branding, software, and non-user content remain with the provider or its licensors, unless otherwise stated.
6. The provider may update, modify, suspend, or discontinue any part of the application, features, content, or these Terms and Conditions at any time.
7. Continued use of the application after a new version is published may require renewed acceptance.
Disclaimer
This application provides AI-assisted vehicle diagnostic guidance for informational purposes only. It does not replace the professional judgment, technical training, safety procedures, or manufacturer documentation required for vehicle inspection, diagnosis, maintenance, or repair.
By using this application, you acknowledge and agree that:
1. All results, suggestions, rankings, probable causes, steps, parts recommendations, community entries, and AI outputs may be incomplete, inaccurate, outdated, or not suitable for the exact vehicle, environment, repair history, or fault condition.
2. Vehicle data entered by the user, including make, model, year, engine code, mileage, symptoms, and fault codes, directly affects the output. Incorrect or incomplete inputs may lead to incorrect guidance.
3. The application may rely on AI-generated analysis, user-submitted solutions, community content, private library content, and external information sources. None of these are guaranteed to be correct, complete, current, or safe to apply without independent verification.
4. You are solely responsible for confirming all information before acting on it, including checking manufacturer procedures, wiring diagrams, torque values, technical service bulletins, recalls, live measurements, test results, and all relevant workshop documentation.
5. You are solely responsible for following all applicable safety procedures, legal requirements, environmental handling obligations, and professional standards when inspecting, testing, maintaining, or repairing any vehicle.
6. The application must not be relied on as the only basis for diagnosing or repairing a vehicle, especially where safety-critical systems are involved, including but not limited to braking, steering, airbags, ADAS, fuel systems, high-voltage systems, and powertrain control systems.
7. The provider of this application is not liable for any direct, indirect, incidental, consequential, commercial, technical, personal injury, property, or financial loss arising from use of the application, inability to use it, or reliance on any content generated or displayed by it.
8. The application is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including accuracy, reliability, fitness for a particular purpose, merchantability, non-infringement, continuity, or error-free operation.
9. The user remains fully responsible for all repair decisions, diagnostic interpretations, parts replacement decisions, vehicle testing, roadworthiness assessments, and final release of the vehicle.
10. Company and compliance information shown in this application may be updated from time to time. Continued use of the application after an updated disclaimer version is published means a new acceptance may be required.
PART II — SUPPLEMENTARY TERMS (Update)
11. Binding on access. These terms bind you as soon as you access or use the application, even before completing registration.
12. Data accuracy. You confirm that any personal or business data you provide is accurate, complete and kept up to date. We are not liable for losses arising from inaccurate or outdated data you provided.
13. Eligibility. You may use the service only if you have the legal capacity to enter into a binding contract and are permitted to do so under the law applicable to you.
14. Accounts. The service is intended for professional and business (B2B) use by vehicle repair workshops. Workshop and business accounts, including accounts used by multiple staff members of the same subscribing business, are permitted under the applicable subscription plan.
15. Account security. You are responsible for keeping your account credentials confidential. Activities carried out under your account are deemed to be carried out by you. Notify us immediately if you suspect unauthorized access to your account.
16. Suspension and termination. We may suspend, restrict or terminate an account, without notice, in case of breach of these terms, suspected fraud, misuse, non-payment, or other legitimate business or legal reason.
17. User conduct. You must not submit content that is unlawful, infringing, defamatory, abusive, or otherwise objectionable. When posting diagnostic logs, problem descriptions, or Help Board content, do not include personal data of vehicle owners or other third parties unless strictly necessary and lawfully permitted. Community content, including Help Board replies, is user-generated and is not professional advice, regardless of any verification or upvote indicator shown. You must not attempt unauthorized access to the service or other accounts, interfere with the platform, or circumvent security measures. We are not a party to interactions between users on the Help Board or other community features.
18. Subscriptions and billing. Pricing and payment terms displayed at the point of purchase or in your account form part of these terms. Subscriptions are billed on a recurring basis through our third-party payment processor (Stripe) until cancelled; cancellation takes effect at the end of the current billing period unless stated otherwise. Refunds, chargebacks, or subscription changes made directly through the payment processor or your card issuer may result in suspension or adjustment of your access to paid features and, where applicable, an adjustment to your account balance; we will notify you and provide instructions where reasonably possible. We may verify and may refuse a refund request where there is evidence of breach of these terms, fraud, or abuse.
19. Intellectual property in the service. We and our licensors retain all right, title and interest in the application, its software, design and content we provide (excluding your own content). The service may display links or source references to third-party websites; this does not constitute an endorsement of that third party or its content.
20. License in your content. By submitting content (including Help Board replies, community solutions, ratings, comments and query descriptions), you grant us an exclusive, perpetual, worldwide, royalty-free license, with the right to sublicense, to host, store, reproduce, display, adapt, distribute and otherwise use that content for operating, promoting and improving the service, the Community Library and related features.
21. Liability cap. To the maximum extent permitted by law, our total liability arising out of or relating to your use of the service is capped at the amount you paid us for the relevant service in the 12 months preceding the event giving rise to the claim, and we are not liable for any indirect, incidental, consequential, special or punitive damages, including loss of profit, business or data. Nothing here limits liability that cannot be limited under mandatory law, including for death or personal injury caused by negligence, or fraud.
22. AI features. AI features are provided "as is" and "as available," may be changed, limited or removed at any time without notice, and you assume all risk in relying on them.
23. Indemnification. You agree to defend, indemnify and hold us harmless from any claim, loss, liability or expense (including reasonable legal fees) arising from your misuse of the service, your breach of these terms or applicable law, or your content, and we may assume the exclusive defense of any such claim.
24. Export control. You may not use the service if you are located in a country subject to comprehensive trade sanctions, or if you are on any applicable restricted-party or sanctions list.
25. Governing law and jurisdiction. These terms are governed by Greek law. Any dispute arising out of or in connection with these terms or the service is subject to the exclusive jurisdiction of the courts of Athens, Greece, without prejudice to any mandatory consumer-protection rights you may have under the law of your place of residence.
26. Assignment. We may assign or transfer these terms without your consent. You may not assign your rights or obligations without our prior written consent.
27. Entire agreement; no waiver; severability. These terms, together with any documents they reference, constitute the entire agreement between you and us regarding the service. Our failure to enforce any provision is not a waiver of our right to enforce it later. If any provision is found invalid or unenforceable, the remaining provisions remain in full force.
28. Governing language. These terms are provided in Greek and English. In case of any conflict or inconsistency between the two versions, the Greek version prevails.